Do you want to find out what goes into a successful Sherlock Taxi implementation? Read on to learn more about our implementation process.
Having recently supported our newest customer from the sales process through to their successful go-live last week, I found one of the most interesting aspects of the project for me was all the work that goes into making sure an implementation is a success for both the customer and Sherlock Taxi.
Read on to find out more about what we do to make sure our customers have the best possible go-live experience!
Having scoped out the customer’s requirements before contracts are signed, the implementation process begins with a go-live date and project plan to reach that goal. This plan details everything that needs to happen before a new customer can be launched on Sherlock Taxi. It ranges from system configuration, allocation settings and pricing structure to data migration and training requirements with a lot more in between. We provide a list of all the information we need from the client to begin setting up their own tailored version of Sherlock Taxi. This may seem like a daunting process for customers but there is no need to worry as our UK team and developers in Russia are in constant communication with clients to support them, whether that be over the phone, email or site visits.
Our developers will begin setting up Sherlock for the customer which includes configuring regional structure and ranks, different services, capacity settings, pricing structure and any corporate accounts that the business has. The team updates the client throughout this process to ensure that all settings are administered correctly and that the customer is happy. Customers are given their own test server and version of the system to do test bookings to make sure everything is in order. As we progress through the project, the development team will move on to some of the back-end functions such as driver wages and invoicing.
As the go-live day approaches, we begin training. Office staff and drivers are given training on all of the relevant aspects of Sherlock that they need to understand for their respective job roles. The great thing is that training is tailored to individual customers and their needs – so for example, our latest client wanted to deliver all of their own driver app training; to make this as easy and hassle free as possible for them, we made a slideshow and short video of the app in action.
Go-live day
When it comes to the big day, if a customer has opted for an onsite installation, the Sherlock implementation team will be onsite before the system switch is made. The team will be testing and making sure that everything is in place for the smoothest possible transition to Sherlock Taxi. A schedule is drawn up in advance with a rundown of the actual day and who will be responsible for each part of go-live, whether that’s sitting with controllers to answer any questions they may have or meeting with drivers to show them the app in a live environment. For larger customers, it is really useful to have the team on site to make sure there is minimum disruption to your business as you move over to Sherlock Taxi.
Thanks for reading!
Helen Elder – Sherlock Marketing Manager
If you would like to find out more or for a system demo, contact me on demo@sherlocktaxi.com
