Sherlock Taxi’s dispatch system has a full suite of booking channels including passenger apps for iOS and Android, web portals, web kiosks, telephonist booking screens and an account management portal.
Regularly updated, the Sherlock booking channels benefit from modern and intuitive UI/UX with flexible configuration options to provide the best experience for passengers. All booking channels are a seamless part of the Sherlock dispatch platform which means that regardless of which channel a passenger chooses to book with, they will receive the same vehicle availability and ETAs (no more phoning the call centre due to unreliable information from apps!).
Sherlock passenger apps are available on both iOS and Android, and fully white-labelled so they can be branded to look like your own proprietary app.
The app design is intuitive and user-friendly with real-time ETAs based on real road traffic, live driver tracking, accurate pricing, share my ETA and driver ratings/feedback included.
Passengers can switch between individual and corporate profiles seamlessly, choose vehicle type and make pre-bookings which they can trust will arrive thanks to Sherlock’s accurate auto-allocation.
The app is continuously updated based on changing consumer needs and all updates are passed on to customers at no additional cost.
The web portal can be embedded within your website to allow passengers to make a booking online which is seamlessly dispatched by the Sherlock auto-allocator.
As with all Sherlock booking channels, the web portal uses live, real-time ETAs based on Google traffic conditions and fleet capacity/availability. This means passengers can trust that web bookings will be dispatched automatically and the driver will arrive when expected.
Additionally, for business clients the web portal adheres to the full suite of travel policies available in Sherlock so your corporate clients can rest assured that they will receive a consistent level of service regardless of which booking channel they use.
A simple one page booking screen, the web kiosk is an online booking page which can be uploaded to tablets to offer a quick taxi booking service in areas of dense footfall such as hotel receptions. As with all Sherlock channels, these bookings are seamlessly sent to the auto-allocation engine to dispatch without any manual intervention required.
Sherlock provides a range of account management features including travel policies that can be configured for individual customers. You can find out more about these here.
The Account Management Portal means that bookings, amendments, invoices and data relating to account trips/spend etc. is easily accessible in one online panel for customers.
Sherlock's IVR means that customers can make, amend, and check booking statuses using interactive voice response. This feature allows customers to access information about their existing bookings, make new bookings, and make changes without needing to speak to someone in the call centre.
There is also telephony integration available, which means that when a recognized phone number dials in, a populated window can appear. This window will display relevant information, such as scheduled bookings associated with this phone number, meaning that operations staff can easily access information relating to the booking.Sherlock Taxi was built by the team of developers who created Addison Lee’s award-winning taxi dispatch and management solution, Shamrock. This system enabled Addison Lee’s phenomenal success in the early 2000s.
Sherlock is a configurable and customisable taxi dispatch system developed for the wider market. Our solution is flexible, scalable and continuously being updated as the needs of the market evolve and change over time.
Our senior leadership team has held a variety of positions in leading private hire companies in the UK and therefore has a range of real-world ops experience - this experience, combined with our technical expertise means we develop taxi dispatch that actually works how you want it to.
Sherlock’s booking channels include iOS and Android passenger apps, web bookers/portals, kiosks, call centre, IVR and account management portals. This fully comprehensive suite of channels means that customers have all the tools available to service passengers, whether that is retail bookings or large corporates who want to manage their own account via a portal.
All automated channels are completely white-labelled meaning you provide your company logos, colours and styling according to our brandbook and we will implement them to ensure apps and web bookers appear as your own proprietary software.
Sherlock Taxi dispatch uses Google routing and real road traffic conditions to calculate the route for the driver. Passengers can see the driver route in real-time using their app.
Our booking channels are a seamless part of the wider Sherlock Taxi dispatch solution and ETAs are reliable, accurate, based on real road traffic conditions and the same regardless of which booking channel is used.
