Taxi dispatch and management software
World-leading taxi dispatch solution driving businesses forward
Sherlock allows businesses to manage all daily operations from booking and dispatch to invoicing, driver wages and reporting, in one highly configurable system tailored to your individual needs
Why do Customers Choose Us?
Driving business growth as Sherlock is based on Addison Lee’s Shamrock system
This ground-breaking and award-winning system enabled growth of 1,000 to 5,000 cars and £20m to £250m revenues
Designed to be tailored to suit the individual needs of your business
Through complete configuration and customisation
Reducing your controllers’ stress through advanced auto-allocation
It combines best driver, plots, bids and offers to achieve proven 100% automated allocation 100% of the time
Simplifying the stress of running your business through true automation
It incorporates taking the booking through to driver delivery and backend administration
Trust that your dispatch is truly flexible and able to cater to your changing needs
Sherlock is built on our own CUBA Platform (now Jmix), an open source Java framework designed to enable rapid development and customisation
Genuinely supportive tech partner
We use real-world experience and industry expertise within the team to help customers from an operations perspective (not just tech!)
Giving customers peace of mind
A 24/7 first class support team who continually take product knowledge exams
Ensuring operators never end up with outdated redundant technology again
Through product updates at no extra cost as part of our sustainable Software-as-a-Service (SaaS) model - no hidden clauses or extras
Making cash flow management easier
We only charge you for what you actually use - if you have less drivers one month your bill will reduce to reflect this
Our Features
Configurable intelligent dispatch algorithms which use elements of AI to consider the efficiency of the fleet as a whole when dispatching each job to the most suitable driver. Algorithms can be tailored to prioritise the variables that are most important to your business, resulting in reduced waiting times, greater operational efficiency, increased revenue and less wasted mileage. Our allocation is so sophisticated, it has been proven to automate 100% of jobs 100% of the time for clients.
Sherlock's full range of booking channels includes phone, IVR, web, passenger apps and kiosks. All channels are a seamless part of the wider Sherlock dispatch engine meaning that regardless of which booking channel a passenger uses, they will get the same user experience and same ETA. This gives your passengers confidence in using automated channels as they know that they are robust and reliable - increasing your automation levels and reducing pressure on your call centre staff.
Sherlock includes a range of features designed to enable you to support your drivers and business at the same. Our offers and bids functionality gives drivers more autonomy over their workload and our efficient, award-winning dispatch drives up the number of jobs drivers can do, increasing their total earnings.
The driver app is the essential tool for drivers, crucial to job dispatch and keeping your drivers happy. Sherlock's driver app is configurable, intuitive and reliable. Drivers can accept and execute jobs; join ranks; make job amendments; review wages and statements within the app. It is seamlessly integrated with the wider system which means that your ops team can maintain oversight of jobs easily, processing invoices, customer feedback and assess trip data and analytics.
World Leading Taxi Dispatch to revolutionise your business
Taxi dispatch software that is custom-built to help you succeed. Sherlock’s taxi dispatch solution is a global leader in taxi dispatch technology and used by some of the world’s leading taxi operators, private hire and chauffeur companies. With Sherlock, our customers receive:
- Our flagship 'best driver' auto-allocation which uses elements of AI to make intelligent dispatch decisions
- Support from industry experts who have real-world experience of taxi operations
- Technology designed to increase end-to-end automation and efficiency – grow your business without big overhead increases
- Data driven insights that help businesses to make decisions to drive their businesses forward
- A sustainable business model meaning we reinvest back into the product to keep at the forefront of technological advances and changing consumer expectations
- Truly global solution built on open-source technology that means we can easily configure and customise new features
About Us
Sherlock Taxi was built by the team of developers who created Addison Lee’s award-winning taxi dispatch and management solution, Shamrock. This system enabled Addison Lee’s phenomenal success in the early 2000s.
Sherlock is a configurable and customisable taxi dispatch system developed for the wider market. Our solution is flexible, scalable and continuously being updated as the needs of the market evolve and change over time.
Our senior leadership team has held a variety of positions in leading private hire companies in the UK and therefore has a range of real-world ops experience - this experience, combined with our technical expertise means we develop taxi dispatch that actually works how you want it to.
